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Home >> Customer Care >> Grievance redressal process
Grievance redressal process

OBC IS THE MEMBER OF BCSBI

 


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REDRESSAL OF COMPLAINTS

 

Dear Customer,

We, at Oriental Bank of Commerce, are committed to serve you to your satisfaction and make your experience of patronizing OBC an enjoyable one. However, should you feel that our services are not up to the mark and wish to lodge your complaint, we welcome your valuable suggestions and feedback . Our endeavor shall be to convert your complaint into a compliment.

The matter may be brought to the notice of the concerned Branch Manager for its immediate redressal. Kindly obtain the complaint form from the branch and submit it against acknowledgement.

 

PLEASE CONTACT BRANCH MANAGER WHO IS THE FIRST POINT FOR IMMEDIATE REDRESSAL OF GRIEVANCE. (Please submit complaint on the prescribed complaint form against acknowledgement.)

 

 

COMPLAINT FORM  Click here

  • Customer can use our "Online / Offline complaint module" available at this website.
  • Customer can also use services of call centre for lodging their complaints.

 


 

For the following requirements, please contact our Call Centre on All India Toll Free Numbers (1800-180-1235) or Tolled Number (0124 - 2340940) :

  • Balance & Transaction enquiry.
  • Hot-listing of lost and damaged debit/ATM card.
  • Non-disbursement of cash from ATM

GRIEVANCE REDRESSAL MECHANISM

CUSTOMERS are requested to approach the BRANCH MANAGER in case of any grievances. If not satisfied, they may escalate the issue to: Click Here

Levels

Contacts

Remarks

Level - 1

The Nodal Officer of the Regional Offices

Click here for the Nodal Officers

Level - 2

The Regional Head, Regional Office

Click here for Regional Office details

Level - 3

Shri. Sam T George

Asstt.General Manager, Complaint Cell, Corporate Office.

Tel 0124-4126395,

Fax:0124-4126378

Email id-complaint@obc.co.in

Level - 4

Shri. S P Chugh

General Manager

Phone No.-0124-4176847

Fax No.-0124 - 4126499

Email id-cgro@obc.co.in

Address of Corporate Office

 

Oriental Bank of Commerce, Corporate Office, Plot NO. 5, Sector 32, Institutional Area, Gurgaon - 122001 (Haryana)

 

BANKING OMBUDSMAN (RBI) : If a customer is not satisfied with resolution of his/her grievances or he/she does not receive reply within a month of his/her complaint lodged at the Bank, he/she can approach to the Banking Ombudsman at reserve bank of India.

For address and area of operation of Banking Ombudsman, please click Here The Banking Ombudsman)