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  • June 18,2018
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grievance redressal

 
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  • BCSBI

    OBC is the member of BCSBI

     
    Code of Bank's Commitment to Customers DownloadDownload
    Code of Bank's Commitment to MSE's DownloadDownload
    Mobile App for CPGRAMS DownloadDownload
  • Redressal Of Complaints

    Redressal Of Complaints

     

    Dear Customer,
    We, at Oriental Bank of Commerce, are committed to serve you to your satisfaction and make your experience of patronizing OBC an enjoyable one. However, should you feel that our services are not up to the mark and wish to lodge your complaint, we welcome your valuable suggestions and feedback . Our endeavor shall be to convert your complaint into a compliment. The matter may be brought to the notice of the concerned Branch Manager for its immediate redressal. Kindly obtain the complaint form from the branch and submit it against acknowledgement.

    PLEASE CONTACT BRANCH MANAGER WHO IS THE FIRST POINT FOR IMMEDIATE REDRESSAL OF GRIEVANCE. (Please submit complaint on the prescribed complaint form against acknowledgement.)

  • Complaint Form

    Complaint Form

     
    Complaint Form DownloadDownload
    Complaint Form Click Here
    Customer can use our "Online / Offline complaint module" available at this website.
    Customer can also use services of call centre for lodging their complaints.
     

    For the following requirements, please contact our Call Centre on All India Toll Free Numbers (1800-180-1235) or Tolled Number (0124 - 2340940) :

     
    • Balance & Transaction enquiry.
    • Hot-listing of lost and damaged debit/ATM card.
    • Non-disbursement of cash from ATM
     
    GRIEVANCE REDRESSAL MECHANISM
    CUSTOMERS are requested to approach the BRANCH MANAGER in case of any grievances. If not satisfied, they may escalate the issue to: Click Here
    Levels Contacts Remarks
    Level - 1 The Nodal Officer Offices and their Addressess DownloadDownload
    Level - 2 Offices and their Address Click Here
    Level - 3 Ravinder Kumar
    Asstt. General Manager
    Complaint Cell, Corporate Office.
    Tel 0124-4126395
    Fax: 0124-4126378
    E-mail id-complaint@obc.co.in
    Level - 4 B.M. Sharma
    General Manager
    Phone No.-0124-4126371
    Fax No.-0124 - 4126499
    Email id-cgro@obc.co.in
    Address of Corporate Office   Oriental Bank of Commerce, Corporate Office, Plot NO. 5, Sector 32, Institutional Area, Gurgaon - 122001 (Haryana)
    BANKING OMBUDSMAN (RBI) : If a customer is not satisfied with resolution of his/her grievances or he/she does not receive reply within a month of his/her complaint lodged at the Bank, he/she can approach to the Banking Ombudsman at reserve bank of India.
    For address and area of operation of Banking Ombudsman, please Click Here The Banking Ombudsman
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