We, at Oriental Bank of Commerce, are committed to serve you to your satisfaction and make your experience of patronizing OBC an enjoyable one. However, should you feel that our services are not up to the mark and wish to lodge your complaint, we welcome your valuable suggestions and feedback . Our endeavor shall be to convert your complaint into a compliment. The matter may be brought to the notice of the concerned Branch Manager for its immediate redressal. Kindly obtain the complaint form from the branch and submit it against acknowledgement.
PLEASE CONTACT BRANCH MANAGER WHO IS THE FIRST POINT FOR IMMEDIATE REDRESSAL OF GRIEVANCE. (Please submit complaint on the prescribed complaint form against acknowledgement.)
|Complaint Form||Click Here|
|Customer can use our "Online / Offline complaint module" available at this website.|
|Customer can also use services of call centre for lodging their complaints.|
For the following requirements, please contact our Call Centre on All India Toll Free Numbers (1800-180-1235) or Tolled Number (0124 - 2340940) :
|GRIEVANCE REDRESSAL MECHANISM|
|CUSTOMERS are requested to approach the BRANCH MANAGER in case of any grievances. If not satisfied, they may escalate the issue to: Click Here|
|Level - 1||The Nodal Officer Offices and their Addressess||Download|
|Level - 2||Offices and their Address||Click Here|
|Level - 3||Ravinder Kumar
Asstt. General Manager
Complaint Cell, Corporate Office.
|Level - 4||B.M. Sharma
Fax No.-0124 - 4126499
|Address of Corporate Office||Oriental Bank of Commerce, Corporate Office, Plot NO. 5, Sector 32, Institutional Area, Gurgaon - 122001 (Haryana)|
|BANKING OMBUDSMAN (RBI) : If a customer is not satisfied with resolution of his/her grievances or he/she does not receive reply within a month of his/her complaint lodged at the Bank, he/she can approach to the Banking Ombudsman at reserve bank of India.
For address and area of operation of Banking Ombudsman, please Click Here The Banking Ombudsman