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  • June 24,2018
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USSD

What is OBC Bank Mobile Banking USSD ?
OBC Bank Mobile Banking USSD is a simple and quick form of mobile banking. It allows access to your bank account from any GSM handset, without remembering any keyword or downloading any application. This is a secure, easy and interactive menu-based service that lets you access your savings account.
To use the service dial *99# and press CALL. This service is currently available on MTNL & BSNL enabled mobile phones.

What is USSD ?
Unstructured Supplementary Service Data (USSD) is a GSM network-based technology which provides fast, interactive communication between a user and a service application in real time.

Do I need to register for this service ?
If you are a registered OBC Bank Mobile Banking customer, you can access Mobile Banking (USSD) by simply dialling *99# from your phone. This service is currently available on MTNL & BSNL only.

How secure is this service ?

  • The Mobile Banking Service on USSD is secure and convenient for users:
  • Mobile Banking (USSD) has an in-built GSM level encryption that ensures safety by 'no store, just forward' facility for secured transactions.
  • One can access this service only if registered for OBC Bank's Mobile Banking services.
  • It is accessible only from registered mobile number.
  • The account number is partially masked.

What are the various services accessible through Mobile banking over USSD ?
Presently OBC Bank Mobile Banking (USSD) provides you access to the following services:

Bank Account

  • Balance enquiry
  • Last 3 transactions

IMPS

  • Transfer funds
  • Generate MMID
  • Generate PIN

Do I need to download any application to access this service ?
No. This service runs over the USSD platform, which is available on all GSM handsets. On dialing *99#, a secure USSD session will be created between your mobile phone and the OBC Bank Mobile Banking services.

How is this service different from other technologies like SMS, Operator WAP site or iMobile ?
With OBC Bank Mobile Banking (USSD), you do not need to log on to any WAP site, download any application or remember any keywords used for SMS transactions. It is simply an interactive, secure, menu-based service you can access by dialling *99#.

Is this service chargeable ?
OBC Bank does not charge for this service. However, operator charges may be applicable.

Can I access this service anywhere in India ?
Yes, you can access this service from anywhere in India. Operator charges may apply.

 
RTGS

Real Time Gross Settlement System (RTGS), is a modern, robust, integrated payment and settlement system. RTGS is a system whereby the Banks and Financial Institutions maintaining accounts with RBI can transfer funds to one another on an immediate, final and irrevocable basis during business hours.

The Facility can be used for Fund Transfer to other Bank on behalf of the customers. This is R41 transaction and funds are transferred by debiting customer’s account to the destination account of other participating bank directly without any manual intervention. For this purpose correct destination account number and IFSC code of the destination bank / branch is required from the customer availing this facility.

Eligibility Criteria For Customer Transactions

  • Fund Transfer through RTGS can be availed by the customers who maintain their operative accounts viz., Savings Bank, Current Account. This facility can also be allowed to CC / OD account etc., subject to ensuring end use of funds.
  • Outward / Inward remittance facility under RTGS is offered to the customers of all our branches.
  • This facility is not extended to Non - Customers.
  • This facility is not available to customers against cash payment.

Benefits of the System for the Customer

  • Pan Indian reach of all banks.
  • Faster fund transfers.
  • Operational convenience.
  • Cost effectiveness.

Minimum Transaction Amount for Fund Transfer is ₹2.00 lac.
There is no Maximum limit for transaction amount.
Customers have to submit a request by filling up a form available in all CBS Branches along with the cheques/Debit instruction to the branch. The customer has to inform the beneficiaries account number, Name and IFSC code the Bank/ Branch where the funds are to be remitted.

IFSC (Indian Financial System Code) is an eleven digit code given to each branch of all banks which are participating in RTGS. The list of the branches participating in RTGS is also available in RBI’s website www.rbi.org.in

Customer Transaction : Operating Session at Branches
Monday to Saturday –8.00 hrs. to 16.15 hrs.
(Except 2nd and 4th Saturday)

CHARGES
The details of the charges to be levied are as under

Type of Transaction Charges
Inward Remittance Not Prescribed.
Outward Remittance ₹1 Lakh to 5 lakh- not exceeding ₹ 25 per transaction.

₹ 5 lakh and above- not exceeding ₹50 per transaction.

 
NEFT

Q:1 What is NEFT System?
National Electronic Funds Transfer (NEFT) system is a nation wide funds transfer system to facilitate transfer offunds from any bank branch to any other bank branch.

Q:2 Are all bank branches in the system part of the funds transfer network?
A: No. As on July 20, 2008, 46363 branches of 87 banks are participating. Steps are being taken to widen thecoverage both in terms of banks and branches.

Q:3 Whether the system is centre specific or has any geographical restriction?
A: No, there is no restriction of centres or of any geographical area inside the country. The system uses the conceptof centralised accounting system and the bank's account, that are sending or receiving the funds transfer instructions,
gets operated at one centre, viz, Mumbai only. The individual branches participating in NEFT could be locatedanywhere across the country, as detailed in the list provided on our website.

Q:4 What is the funds availability schedule for the beneficiary?
A: The beneficiary gets the credit on the same Day or the next Day depending on the time of settlement.

Q:5 How does the NEFT system operate?
A: Step-1: The remitter fills in the NEFT Application form giving the particulars of the beneficiary (bank-branch,beneficiary's name, account type and account number) and authorises the branch to remit the specified amount to thebeneficiary by raising a debit to the remitter's account. (This can also be done by using net banking services offered bysome of the banks.)

Step-2: The remitting branch prepares a Structured Financial Messaging Solution (SFMS) message and sends it to itsService Centre for NEFT.

Step-3: The Service Centre forwards the same to the local RBI (National Clearing Cell, Mumbai) to be included for thenext available settlement. Presently, NEFT is settled in six batches at 0900, 1000, 1100,1200, 1300, 1400,1500,1600,1700,1800 and 1900 hours from Monday to Saturday (Except 2nd and 4th Saturday).

Step-4: The RBI at the clearing centre sorts the transactions bank-wise and prepares accounting entries of net debit orcredit for passing on to the banks participating in the system. Thereafter, bank-wise remittance messages are transmitted to banks.

Step-5: The receiving banks process the remittance messages received from RBI and effect the credit to thebeneficiaries' accounts.

Q:6 How is this NEFT System an improvement over the existing RBI-EFT System?
A: The RBI-EFT system is confined to the 15 centres where RBI is providing the facility, where as there is no suchrestriction in NEFT as it is based on the centralised concept. The detailed list of branches of various banksparticipating in NEFT system is available on our website. The system also uses the state-of-the-art technology for the communication, security etc, and thereby offers better customer service.

Q:7 How is it different from RTGS and EFT?
A: NEFT is an electronic payment system to transfer funds from any part of country to any other part of the countryand works on Net settlement, unlike RTGS that works on gross settlement and EFT which is restricted to the fifteencenters only where RBI offices are located.

Q:8 Any limit on the amount of individual transaction?
A: There is no value limit for individual transactions.

Q:9 What about Processing Charges/Service Charges

NEFT up to ₹1 lakh Nil  
above ₹1 lakh to ₹2 lakhs Rs 10  
above ₹2 lakhs ₹25  
 
NEFT-Indo Nepal

Indo-Nepal Remittance Facility scheme

Q.1 What are the salient features of Indo Nepal Remittance facility scheme?
Ans .It is a cross-border one-way remittance facility scheme facilitating remittance from India to Nepal. A remitter can transfer funds up to Indian rupees 50,000 from any of the NEFT branches to Nepal. The beneficiary would receive funds in Nepalese rupees.

Q.2 Whether remitter needs to maintain an account with a bank in India?
Ans . Not necessary. Even a walk-in customer can deposit cash upto ₹50,000 and remit it to the beneficiary

Q.3 Whether the beneficiary needs to maintain a bank account in Nepal?
Ans It would be ideal if he maintains a bank account, to which credit could be made. If the beneficiary resides in hinterland not serviced by a bank branch, in the scheme, Nepal SBI Ltd. Has tied up with a money transfer company in Nepal who would make arrangements for delivery of cash to the beneficiary.

Q.4 What minimum documents/ identifications are needed to be presented by remitter?
Ans. If the remitting customer is maintaining an account there is no further need for additional identification. Otherwise, the remitter has to produce proof of identification document like Passport /PAN / Driving License/Telephone Bill/ certificate of identification issued by employer with details and photograph etc. This information will be captured in the system in compliance with KYC norms. The complete address and telephone/mobile number of the beneficiary in Nepal will also be required.

Q.5 How does the transactions flow from India to Nepal and what are the timelines for completion of the transactions?
Ans. Remittances can be originated from any of the NEFT enabled branches in India, which are around 44,000 in number as on date. The transactions would flow to the designated branch of State Bank of India, which would consolidate all such remittance information received during the day. At the end of the day the remittance information would get passed on to Nepal SBI Bank Ltd, in a secured mode. Nepal SBI would make arrangements for either credit to the bank account or disburse the funds to the beneficiary through their authorised money transfer agent.
If the beneficiarys account details are available, Nepal SBI would make arrangements for credit of the account. Other- wise the beneficiary has to get in touch with the outlet of the Money Transfer agency, after getting the UTR number from the remitter. He has to produce details of the remitter and a photo identity document, (generally citizenship certificate) to prove his / her identity.
If the beneficiary does not approach the money transfer agency even up to one week, the money transfer agency would make arrangements for return of the remittance to the originator.

Q.6 What are the charges for the remittance arrangement?
Ans. As the scheme is targeted at the migrant workers, concessionary charges are envisaged. For transfer of fund from an account in an NEFT enabled branch in India to an account maintained with Nepal SBI, there would be no charges.
All remittances from any NEFT branch in India, it is free of charge. However, under the arrangement, as Nepal SBI has to make payment to the Money Transfer agent, charges for other transfers would be as under:

  • Originating Bank- Maximum Rs5/- per transaction- aligned with NEFT.
  • State Bank of India - Rs20/- per transaction. SBI would share this Rs20/- with NSBL at Rs10/- each. NSBL would not charge any additional amount for creating the beneficiary, if he maintains an account with it.
  • In case the beneficiary does not maintain an account with NSBL then, an additional amount would be charged - Rs50/- for remittances up to Rs 5000/- and Rs75/- for remittance above Rs 5000/-

The entire amount of charges collected from the remitter would be remitted to Nepal as a part of the remittance and would form a part of the message format.

Q.7 Is there any restriction on the number of remittances?
Ans. Yes. Any remitter is allowed to remit maximum of 12 remittances in a year under this Scheme.

Q.8 How does the remitting customer know the branches of Nepal SBI and the outlets of the Money Transfer agency?
Ans. The location and addresses of Nepal SBI as also that of the Money Transfer agency are available in the Procedural guidelines, that would be available with the NEFT branches in India.

Q.9 How does the remitter get back the funds if the same is not delivered to the beneficiary?
Ans. The amount of remittance will flow back to the originating branch through NEFT and the bank would communicate to the remitter about the return of the remittance. He has to produce some evidence as a proof of remittance like the counterfoil of the remittance application form and receive it, if it was a cash remittance. If it had been remitted by debit to an account the credit will flow to the concerned account.

Q.10 . Who should be contacted for redressal of grievances?
Ans. Complaints and grievances will be handled by the Banks concerned as per the extant norms of grievance redressal procedure. In addition, RBI has also set up a desk at NCC, Nariman Point, Mumbai for grievance redressal. Complaints relating to the banks in India could be addressed by post to:
The General Manager,
Reserve Bank of India
National Clearing Cell
First Floor, Free Press House
Nariman Point, Mumbai - 400 027
Or by email.

 
ATM Services

OBC ATM & INTERNATIONAL DEBIT CARD

Q. 1. What is an Automated Teller Machine (ATM)?
Ans. Automated Teller Machine is a computerised machine that provides the customers of banks the facility of accessing their accounts for dispensing cash and to carry out other financial transactions without the need of actually visiting a bank branch.

Q.2. What are the types of ATMs? Ans. There are four basic types of ATMs:
a. Touch Screen: Customers can touch the screen to choose options.
b. Key Operated: The keys border the screen and customers choose options these keys.
c. Motorized: In this machine the card is carried by the motor to card reader and the transaction takes place when the card is inside the machines.
d. Dip Card: The customer has to insert and remove the card and do the transaction when the card is out of machine. Out of these OBC have only (b), (c) types of ATMs.

Q.3. How many ATMs are deployed by OBC and whether these ATMs allow transactions to accepts cardholders of other banks also?
Ans. There are 2540 ATMs deployed by OBC.
All these ATMs allow following 2 transactions to cardholders of other banks who are members of VISA:

  • Cash withdrawal
  • Balance inquiry

Further, the following 4 transactions cardholders of other banks who are members of NFS are available on OBC ATMs:

  • Cash withdrawal
  • Balance inquiry
  • Mini Statement
  • PIN Change

Q. 4. What type of cards can be used at an ATM?
Ans. The ATM cards/ Debit cards, Credit cards and Prepaid cards (that permit cash withdrawal) can be used at ATMs for various transactions.

Q. 5. What are the services/facilities available at ATMs?
Ans. In addition to cash dispensing ATMs may have many services/facilities such as:
a. Account information
b. Cash Deposit
c. Regular bills payment
d. Purchase of Re-load Vouchers for Mobiles
e. Mini/Short Statement
f. Loan account enquiry etc.
The services offered may vary from bank to bank, or may depend on the capacity of the machine to provide such services. Oriental Bank of Commerce provides the following facilities on ATMs in addition to cash withdrawals:-
a. PIN Change
b. Balance Inquiry
c. Mini Statement
d. Cash/ Cheque Deposit in selected ATMs
e. Fund Transfer (between accounts linked on the same card)
f. Aadhaar Seeding
g. Cheque Status Inquiry
h. Stop Payment of Cheques
i. POS Activation/ Deactivation
j. SMS Alert Registration/ Modification of SMS Alert Mobile Number
k. MPAY (Mobile Banking) Registration and Deregistration

Q. 6. How can one transact at an ATM?
Ans. For transacting at an ATM, the customer inserts (swipes) their card in the card slot of ATM and enters their Personal Identification Number (PIN).

Q. 7. Can these cards be used on ATMs of any Bank in the country?
Ans. Yes. The cards issued by banks in India should be enabled for use at any bank ATM within India. At present card issued by Oriental Bank of Commerce can be used on member Bank ATMs of VISA and NFS.

Q. 8. What is OBC Debit Card?
Ans. There are three variant of VISA Debit Cards i.e. 'VISA Debit Classic Card', 'Green Card' or 'VISA Kisan Card' and 'VISA Gold Debit Card' (EMV Chip based card) issued by Oriental Bank of Commerce. All these cards are plastic card with Magnetic stripe on the reverse upper portion containing data for authorizing the transactions. The Gold Debit Card is also having EMV Chip in addition to Magnetic stripe and can be used for high withdrawal requirements and transactions abroad. Customers travelling abroad can avail of said Chip based card in view of RBI guidelines.
Bank is also issuing OBC Rupay Cards in Five variants currently viz. 'Rupay Jandhan Card', 'Rupay Debit Card', 'Rupay Kisan Card', 'Aadhaar Card', 'PUNGRAIN Card'

Q. 9. What are the salient features of OBC debit card?
Ans. The salient features of OBC Debit Card are:

  • It is primarily a magnetic stripe card. However, one variant of Dual card viz. Magstripe as well as EMV Chip, is also available as VISA Gold Debit Card.
  • OBC Bank Logo printed on the face of it.
  • VISA logo/ Rupay logo (as applicable) and holograms are printed on the face of it.
  • Name of the customer, 16 digit card number, month and year of expiry are indented on the front and CVV number on the backside of the card.

Q. 10. What is the validity of OBC Debit card?
Ans. 10 years from the date of issue.
Following facilities are offered in OBC Debit card

  • 1. OBC Debit Card holder has the power to shop at more than 10,00,000 merchant establishments in India and 3,50,00,000 across the world.
  • 2. Apart from Bank's own ATMs, OBC Debit Card holder can also use 1,93,000+ ATMs under NFS,VISA consortium.

Q.11. How to apply for issuance of OBC Debit Card?
Ans. The application form can be obtained either from our website www.obcindia.co.in or any branch of the Bank. The duly filled application form is to be submitted to the branch where you are maintaining your SB/CA accounts. If you do not have your account in OBC, then you need to open SB/CA account and OBC Debit Card shall be issued to you on opening of account.

Q. 12. How much time does it takes to deliver the Card and PIN.
Ans. The non-personalized card is available at branch level in the name of "Ready Kit" and the same can be given instantly along with PIN which is ready for use from next day onwards.
However, for Personalised Card the delivery of Card & PIN takes around 7-10 day's time from the date of application submitted to the branch. The card and PIN are dispatched on different dates and through different mode.

Q. 13. What is the mode of dispatch for Personalised Card.
Ans. Customer has two options for receiving the Personalised Card, one is either through courier directly to his/her address or at his/her branch. However, PIN is invariably being delivered in branch only.

Q. 14. Whether Bank provides any User guide or instruction booklet to customer along with the card?
Ans. Yes, Our Bank provides User's Guide booklet which contains features of the cards, safety tips for using OBC Debit cards & PIN, usage instruction, list of member bank where ATMs can be used by cardholder, charges & fee, terms and condition applicable with respect to usage of card /ATM etc. We request card holder to read the user guide thoroughly.

Q.15. What is a Personal Identification Number (PIN)?
Ans. PIN is the numeric password for use at the ATM. The PIN is separately mailed/ handed over to the customer by the bank while issuing the card. This PIN has to be reset to a new PIN by the customer. Most banks force the customers to change the PIN on the first use.
The PIN number should not be written on the card, card holder etc as in such cases the card can be misused if card is lost/ stolen.

Q.16. How ATM card is used to withdraw cash from ATM?
Ans. Following steps be initiated for use of ATM card for withdrawal of cash:-

Step 1: In order to enter the ATM room swipe or dip/ insert your card into the slot depending on the position of the access lock. When the green light glows, push the door and take entry.

Step 2: Insert your card into ATM at the slot indicated. Bank's card readers are DIP type. Please dip your card and take it back.

Step 3: Select the language in which you desire to interact in ATMs from the option available. This option may not be available in all ATMs. In most of the ATMs only Hindi and English option is available.

Step 4: Next, the ATM will prompt you to key in the Personal Identification Number (PIN). Please take care to key in the correct PIN. After the PIN is input, the ATM guides you in step-by-step manner in conducting transactions. The ATM processes the transaction if the PIN is found correct. If the wrong PIN is entered thrice; the operations of the card will be blocked for the rest of the day or may be even retained by the ATM.

Q. 17 What should one do if he forgets PIN or the card is sucked in by the ATM?
Ans. The customer may contact the card issuing bank branch and apply for retrieval/ issuance of a new card. This procedure is applicable even if the card is sucked in at another bank's ATM.

Q. 18. What is Mini Statement?
Ans. It is statement of account showing last 10 transactions in the cardholder's Bank account.

Q. 19. What is Cash Withdrawal limit?
Ans. Bank's Cardholders may withdraw minimum amount of ₹100/- and maximum amount of ₹ 25,000/- per day (amount accepted only in multiples of ₹100/-) from ATMs, subject to daily limit and availability of balance in the account.
There is a daily cash withdrawal limit from ATM & Shopping limit of ₹25,000/- each applicable for all OBC Debit Cards except for VISA Gold Debit Card wherein Daily Withdrawal and Shopping Limits are ₹50,000/- each.

Q. 20 Whether captured/sucked card is returned to the Cardholder?
Ans. Most of the Bank's ATMs are having DIP Card readers. However, if the Card of other bank cardholder is captured/ sucked by our Bank ATMs, the same cannot be returned to the cardholder. However, if the card of our customer is captured/ sucked by any of our ATMs, the same are sent to the customer's branch from where he/she can obtain the card. The ATM branch can also return card of our Bank's customer after due verification.

Q. 21. What is the procedure in OBC for issuance of PIN?
Ans. Duplicate PIN can be issued on receipt of written request from card holder. The cardholder needs to submit a written request to his/her branch. The Branch forwards the request online to our processing centre and PIN reaches the branch within 4-5 day's time.

Q. 22. What are the precautions to be taken regarding PIN?
Ans. Following precautions are to be taken regarding PIN:

  • PIN and OBC Debit Card should not be kept together.
  • The customer is advised to change the PIN initially given by the Bank and memorise the number and should regularly change the PIN of his/ her card for additional security.

Q. 23. How secrecy of PIN is maintained?
Ans. If at any point of time, the customer feels that the PIN has been inadvertently or otherwise divulged to anyone, he/she should change the same immediately.

Q. 24. How often PIN can be changed?
Ans. PIN can be changed as often as required. This is to maintain secrecy and prevent any misuse of the OBC Debit card. Remember that PIN can be changed through any networked ATMs of our Bank.

Q. 23. How secrecy of PIN is maintained?
Ans. If at any point of time, the customer feels that the PIN has been inadvertently or otherwise divulged to anyone, he/she should change the same immediately.

Q. 24. How often PIN can be changed?
Ans. PIN can be changed as often as required. This is to maintain secrecy and prevent any misuse of the OBC Debit card. Remember that PIN can be changed through any networked ATMs of our Bank.

Q. 25. What happens if wrong entry of PIN is given?
Ans. In case PIN is entered wrongly thrice in succession, the ATM card operations will be blocked for 24 hours, although the ATM Card will not be captured, instead it gets ejected from the card reader slot. After 24 hours, the operations through the same card is allowed with correct PIN.

Q. 26. How the PIN is changed?
Ans. The PIN can be changed as under:

  • a. The PIN given by the Bank initially at time of issuance of new card.
  • b. Customer can use the PIN change option available at OBC ATMs only
  • c. Key in the New PIN. Avoid a PIN which can be easily associated with Telephone number etc. as the same can be easily guessed by anyone.
  • d. Select four-digit number, which can be easily memorized by cardholder.
  • e. Follow the instructions carefully on ATM Screen.

Q. 27. What should be done if the card is lost/ stolen?
Ans. The customer may immediately contact the card-issuing bank on noticing the loss, so as to enable the bank to block such cards. Cardholder of our Bank can inform this to any of our branch or 24 hours Card Assistance Centre over our Toll free no. 1800-180-1235.
Alternatively, customers who have lost their card or want to block the card can send an SMS to the number "9915622622' in following format:
Ans. The customer may immediately contact the card-issuing bank on noticing the loss, so as to enable the bank to block such cards. Cardholder of our Bank can inform this to any of our branch or 24 hours Card Assistance Centre over our Toll free no. 1800-180-1235.
Alternatively, customers who have lost their card or want to block the card can send an SMS to the number "9915622622' in following format:
"Block 14 digit Account No.last 4 digit of card number".

Q. 28. Is there any minimum and maximum cash withdrawal limit per day?
Ans. Yes, banks set limit for cash withdrawal by customers. The cash withdrawal limit for use at the ATM of the issuing bank is set by the respective Bank during the issuance of the card. This limit is displayed at the respective ATM locations.

The ATM cum Debit Card issued by our Bank has a withdrawal limit of ₹ 25,000/- per day except for VISA Gold Debit Card wherein it is ₹ 50,000/- per day.

For cash withdrawals at other bank ATMs, banks have decided to maintain a limit of Rs 10,000/- per transaction.

Q. 29. Do banks levy any service charge for use of other bank ATMs?
Ans. Please refer 'Service Charges & Fees' section on Home page of website for updates on applicable charges for ATM usage.

Q. 30. What is an Issuer or Card Issuing Branch?
Ans. An issuer is a Bank (in case of other Bank card) or branch (in case of Bank's own card) who is issuing the card and with whom customer has his/ her account.

Q. 31. What is a Point of Sale (POS)?
Ans. These terminals are deployed/installed at Merchant Establishments (ME) i.e. shops, petrol pumps etc. For making any payment, debit card is swiped on these terminals and the amount is keyed-in. The transaction is processed and the customer's primary account linked with the International Debit card is debited online.

Q. 32. What is an acquirer or acquiring branch/ bank/ POS?
Ans. An acquirer is a Bank (in case of other Bank's ATM/POS) or branch (in case of Bank's own ATM/POS) on ATM / POS the transaction is done. This is also further referred as Acquiring Bank, Acquiring Branch and Acquiring ATM/POS.

Q. 33. What should be done in case during the cash withdrawal process, cash is not disbursed by the account gets debited for the amount?
Ans. The customer may lodge a complaint (also called 'chargeback') with his/ her card-issuing bank. This process is applicable even if the transaction was carried out at another bank's ATM.

Q. 34. How many maximum days the bank would require to re-credit the account for such wrong debits?
Ans. As per the RBI instructions, banks may re-credit such wrongly debited amounts within a maximum period of 7 working days.

Q. 35. Are the customers eligible for compensation for delays beyond 7 working days?
Ans. Yes. Effective from July 1, 2011, banks shall have to pay customers Rs 100/- per day for delays beyond 7 working days. This shall have to be credited to the account of the customer without any claim being made by the customer.

Q. 36. In case the compensation is not credited as mandated, what recourse does the customer have?
Ans. For all such complaints customer may lodge a complaint with the local Banking Ombudsman, if the bank does not respond.

Q. 37. Does Bank bears any liability for unauthorized use of the Card?
Ans. No. The responsibility is solely vested with the cardholder. Safeguarding of his/ her card & PIN is the responsibility of the cardholder.

Q. 38. Can a duplicate OBC Debit card be issued in lieu of lost/damaged card?
Ans. Yes, Duplicate Debit card can be issued at a nominal charge.

Q. 39. How many accounts can be linked to one OBC Debit Card?
Ans. At present, apart from primary account, two additional accounts can be linked to one OBC Debit card.

Q. 40. How many cards are issued on the same account?
Ans. Apart from primary card, two Add-on cards can be issued on the same account, even for joint account also.

Q. 41. What is an "Add-on" card? To whom this card is issue?
Ans. Add-on cards are issued in the name of another person selected by existing cardholder (such as a close relative or friend) based on the Mandate letter/Power of attorney from the cardholder.

Q. 42. How can the existing NRI customers apply for OBC Debit cards?
Ans. The existing NRI customers can submit the duly filled application form for issuance of Debit card to the branch in person or through fax. The application is available on our website www.obcindia.co.in.

 
E-KYC

Know Your Customer Guidelines(updated up to December 22, 2014)

(This is a summarised and simplified version of the Reserve Bank of India's Know Your Customer guidelines.)

Q 1. What is KYC? Why is it required?
Response: KYC means "Know Your Customer". It is a process by which banks obtain information about the identity and address of the customers. This process helps to ensure that banks' services are not misused. The KYC procedure is to be completed by the banks while opening accounts and also periodically update the same.

Q 2. What are the KYC requirements for opening a bank account?
Response: To open a bank account, one needs to submit a 'proof of identity and proof of address' together with a recent photograph.

Q3. What are the documents to be given as 'proof of identity' and 'proof of address'?
Response: The Government of India has notified six documents as 'Officially Valid

Documents (OVDs) for the purpose of producing proof of identity. These six documents are Passport, Driving Licence, Voters' Identity Card, PAN Card, Aadhaar

Card issued by UIDAI and NREGA Card. You need to submit any one of these documents as proof of identity. If these documents also contain your address details, then it would be accepted as as 'proof of address'. If the document submitted by you for proof of identity does not contain address details, then you will have to submit another officially valid document which contains address details.

Q 4. If I do not have any of the documents listed above to show my 'proof of identity', can I still open a bank account?
Response: Yes. You can still open a bank account known as 'Small Account' by submitting your recent photograph and putting your signature or thumb impression in the presence of the bank official.

Q 5. Is there any difference between such 'small accounts' and other accounts?
Response: Yes. The 'Small Accounts' have certain limitations such as:

  • balance in such accounts at any point of time should not exceed ₹50,000
  • total credits in one year should not exceed ₹1,00,000
  • total withdrawal and transfers should not exceed ₹10,000 in a month.
  • Foreign remittances cannot be credited to such accounts.

Such accounts remain operational initially for a period of twelve months and thereafter, for a further period of twelve months, if the holder of such an account

provides evidence to the bank of having applied for any of the officially valid documents within twelve months of the opening of such account. The bank will review such account after twenty four months to see if it requires such relaxation.

Q 6. Would it be possible, if I do not have any of the officially valid documents, to have a bank account, which is not subjected to any limitations as in the case of 'small accounts'?
Response: A normal account can be opened by submitting a copy of any one of the following documents:

(i) Identity card with person's photograph issued by Central/State Government

Departments, Statutory/Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks, and Public Financial Institutions;

or

(ii) letter issued by a gazetted officer, with a duly attested photograph of the person.

This, however, is not a general rule and it is left to the judgement of the banks to decide whether this simplified procedure can be adopted in respect of any customer.

Q 7. If I refuse to provide requested documents for KYC to my bank for opening an account, what may be the result?
Response: If you do not provide the required documents for KYC, the bank may not be able to open your account.

Q 8. Can I open a bank account with only an Aadhaar card?
Response: Yes, Aadhaar card is now accepted as a proof of both, identity and address.

Q 9. What is e-KYC? How does e-KYC work?
Response: e-KYC refers to electronic KYC.

e-KYC is possible only for those who have Aadhaar numbers. While using e-KYC service, you have to authorise the Unique Identification Authority of India (UIDAI), by explicit consent, to release your identity/address through biometric authentication to the bank branches/business correspondent (BC). The UIDAI then transfers your data comprising name, age, gender, and photograph of the individual, electronically to the bank/BC. Information thus provided through e-KYC process is permitted to be treated as an 'Officially Valid Document' under PML Rules and is a valid process for KYC verification.

Q 10. Is introduction necessary while opening a bank account?
Response: No, introduction is not required.

Q 11. If I am staying in Chennai but if my address proof shows my address of New Delhi, can I still open an account in Chennai?
Response: Yes. You can open a bank account in Chennai even if your permanent address is in New Delhi and you do not have a proof of address for your Chennai. In that case, you can submit an officially valid document (proof of address document) of your New Delhi address together with a declaration about your Chennai address, for communication purposes.

Q 12. Can I transfer my existing bank account from one place to another? Do I need to undergo full KYC again?
Response: Yes, it is possible to transfer an account from one branch to another branch of the same bank. There is no need for KYC exercise again to transfer a bank account from one branch to another branch of the same bank. However, if there is a change of address, then you would have to submit a declaration about the current address. If the address in the 'officially valid documents'/ 'proof of address' is neither permanent nor current address, a new proof of address would be required within six months. In case of opening an account in another bank, however, you would have to undergo KYC exercise afresh.

Q 13. Do I have to furnish KYC documents for each account I open in a bank even though I have furnished the documents of proof of identity and address?
Response: No, if you have opened an account with a bank, which is KYC compliant, then for opening another account with the same bank, furnishing of documents is not necessary.

Q 14. For which banking transactions do I need to quote my PAN number?
Response:PAN number needs to be quoted for transactions, such as, account opening, transactions above ₹50,000 (whether in cash or non-cash), etc. A full list of transaction where PAN number needs to be quoted can be accessed from website of Income Tax Department at the following URL:

http://law.incometaxindia.gov.in/DIT/File_opener.aspx?page=ITRU&schT=rul&csId=2 1533008-bbb4-4f86-b609-9296e8b5223e&rNo=114B&sch=&title=Taxmann%20-%20Direct%20Tax%20Laws

Q 15. Whether KYC is applicable for Credit/Debit/Smart/Gift cards?
Response:Yes. Full KYC exercise is necessary for Credit/Debit/Smart/for purchaser of Gift Cards and also in respect of add-on/ supplementary cards.

Q 16. I do not have a bank account. But I need to make a remittance. Is KYC applicable to me?
Response:Yes. KYC exercise needs to be done for all those who want to make domestic remittances of ₹ 50,000 and above and all foreign remittances.

Q 17. Can I purchase a Demand Draft/Payment Order/Travellers Cheque against cash without KYC?
Response:Demand Draft/Payment Order/Travellers Cheques for ₹50,000/- and above can be issued only by way of debiting the customer's account or against cheques.

Q 18. Do I need to submit KYC documents to the bank while purchasing third party products (like insurance or mutual fund products) from banks?
Response:Yes, all customers who do not have accounts with the banks (known as walk-in customers) have to produce proof of identity and address while purchasing third party products from banks if the transaction is for ₹50,000 and above. KYC exercise may not be necessary for bank's own customers for purchasing third party products. However, instructions to make payment by debit to customers' accounts or against cheques for remittance of funds/issue of travellers' cheques, sale of gold/silver/platinum and the requirement of quoting PAN number for transactions of ₹50,000 and above would be applicable to purchase of third party products from banks by bank's customers as also to walk-in customers.

Q 19. My KYC was completed when I opened the account. Why does my bank insist on doing KYC again?
Response:Banks are required to periodically update KYC records. This is a part of their ongoing due diligence on bank accounts. The periodicity of such updation would vary from account to account or categories of accounts depending on the bank's perception of risk. Periodical updation of records also helps prevent frauds in customer accounts.

Q 20. What are the rules regarding periodical updation of KYC?
Response:Different periodicities have been prescribed for updation of KYC records depending on the risk perception of the bank. KYC is required to be done at least every two years for high risk customers, at least every eight years for medium risk customers and ten years for low risk customers. This exercise would involve all formalities normally taken at the time of opening the account.

If there is no change in status with respect to the identity (change in name, etc.) and/or address, such customers who are categorised as 'low risk' by the banks may

now submit a self-certification to that effect at the time of periodic updation.

In case of change of address of such 'low risk' customers, they could merely forward a certified copy of the document (proof of address) by mail/post, etc. Physical presence of such low risk customer is not required at the time of periodic updation.

Customers who are minors have to submit fresh photograph on becoming major.

Q 21. What if I do not provide the KYC documents at the time of periodic updation?
Response:If you do not provide your KYC documents at the time of periodic updation bank has the option to close your account. Before closing the account, the bank may, however, impose 'partial freezing' (i.e. initially allowing all credits and disallowing all debits while giving an option to you to close the account and take your money back).

Later even all credits also would not be allowed. The 'partial freezing' however, would be exercised by the bank after giving you due notice.

Q 22. How is partial freezing imposed?
Response:Partial freezing is imposed in the following ways:

  • While imposing 'partial freezing', banks have to give due notice of three months initially to the customers before exercising the option of 'partial freezing'.
  • After that a reminder for further period of three months would be issued.
  • Thereafter, banks may impose 'partial freezing' by allowing all credits and disallowing all debits with the freedom to close the accounts.
  • If the accounts are still KYC non-compliant after six months of imposing initial 'partial freezing' banks may disallow all debits and credits from/to the accounts, rendering them inoperative.
  • Thus, one year after the account is due for updation, if you do not provide the necessary documents/information, your account would become fully inoperative i.e, neither credits nor debits would be allowed in the account.

Meanwhile, the account holders can revive accounts by submitting the KYC documents.

 
OBC m-PAY

FAQ For OBC Mobile Banking (OBC-MPay)

1) What is OBC-MPay?
OBC-MPay is a service provided by a Oriental Bank of Commerce that allows its customers to conduct financial transactions, Balance inquiry and other services( Request for Cheque book, Account Statement, Loan, New Account and Credit Card) remotely using a mobile device such as mobile phone or tablet, available on 24-hour basis.

2) What are the Key benefits of OBC-MPay?

  • It helps customers to perform banking transactions 24*7 hours (except for NEFT to other banks on holidays declared by RBI). On holidays, you can transact through IMPS (Immediate payment service provided by NPCI)
  • Customers can do fund transfer to their linked accounts, third party accounts in OBC bank and other banks also. They also request for chequebook, account statement, Mini statement, Loan, Credit card and for opening a new account. These requests will be processed within a definite time limit.
  • It is safe as the customers do transactions only after entering MPIN and at the time of login it sends the OTP on registered mobile no.

3) Are there any charges for using OBC-MPay?
OBC-MPay is a free app; there are no charges for registration of the app and no sms charges. Since the app uses internet services, the charges for internet data as charged by your mobile operator will apply.

4) What are the Pre-requisites for OBC-MPay?

  • User should have account in Oriental Bank of Commerce.
  • Mobile number should be registered with all the accounts linked with Customer ID to show those accounts in OBC-MPay.
  • Customer can make mobile banking registration request through any of the following medium: Parent Branch, ATM machine or IBANKING of Oriental bank of commerce.

5) What is the OS Version restriction of OBC-MPay?

  • For android users, OBC-MPay will work on android version 4.4 and above.
  • For IPhone users, OBC-MPay will work on IOS version 6 and above.

6) How do I download OBC-MPay app?

7) What are the steps to get started with OBC-MPay?

  • Download OBC-MPay App from Google Play Store or App Store(iPhone)
  • Open application and enter Mobile No. to get OTP for authorisation Purpose .Then it will ask for change Login Password and Mpin.
  • Enter Login password and you will get OTP. After entering OTP, app will open and there are three options: Accounts, Fund Transfer and Requests.

8) What type of services customer can Request through OBC-MPay?
You can make request of mini statement (That Includes last 10 transactions), Generate MMID, Service request( Cheque book, Account Statement, Loan, New Account and Credit Card) for particular operative account , by clicking on down arrow on the screen of operative accounts.

9) What type of transactions customer can make through OBC-MPay?
In Fund Transfer Option, there are 7 choices:

  • Own account Fund Transfer: By selecting accounts from drop down and entering amount.
  • OBC Bank-Mobile: Registered fund transfer (Registering beneficiary by entering his name and mobile no) and Quick fund transfer (Entering Beneficiary Mobile No. and amount).
  • OBC Bank-Account: Registered fund transfer (Registering beneficiary by entering his name and account no) and Quick fund transfer (Entering Beneficiary Acc No. and amount).
  • Other Bank: Registered fund transfer through online NEFT (Registering beneficiary by entering his name, account no, account type and Payee IFSC code) and Quick fund transfer (Entering Beneficiary Acc No., account type, IFSC and amount).
  • IMPS Mobile: Registered fund transfer (Registering beneficiary by entering his name, mobile no. and MMID) and Quick fund transfer (Entering Beneficiary Mobile No. , MMID and amount).
  • IMPS Aadhar: Registered fund transfer (Registering beneficiary by entering his name and Aadhar no.) and Quick fund transfer (Entering Beneficiary Aadhar no. and amount).
  • IMPS Merchant: Registered fund transfer (Registering merchant by entering his name, mobile no and MMID.) and Quick fund transfer (Entering merchant mobile no, MMID and amount).

You can check transaction history of last 30 days also in each type of transfer by clicking on transaction history button.

10) What happens if I forgot Login Password of OBC-MPay?
You can reset login password only if you remember M-PIN by clicking forget password button on login page of OBC-MPay app.

11) How to change Login Password and Mpin in OBC-MPay?

  • For Login Password: Go to Dashboard→ change password→ Enter login password→ New login password→ Confirm New Login Password
  • For M-Pin: Go to Dashboard→ change M-Pin → Old M-PIN→ New M-Pin→ Confirm New M-Pin

12) Will the Login Password and M- Pin get blocked after wrong attempt?
You can enter wrong Login Password or M-Pin 3 times. If you try for 4th time, these will get blocked.

13) What are the limits of fund transfer through OBC-MPay?
Amount per transaction per day: 50000
Total amount of fund transfer per day: 50000
Amount per transaction per day through IMPS: 50000
Total amount of fund transfer per day through IMPS: 50000

14) What happens if I forgot OBC-MPay MPin?
You can either go to OBC branch or reset Mpin through ATM machine and will get new Mpin next working day.

15) If my account is debited but the beneficiary account does not credit during a transaction?
OBC-MPay provides for real time reversals for technical declines and the amount would be transferred back to the payer account immediately. If not, you can lodge complaint in parent OBC Branch, contact customer care at 18001801235 or send mail to mbank@obc.co.in.

 
Unified Pay (UPI)

FAQs on Oriental Unified Pay (UPI) Application

Q1. What is Unified Payment Interface (UPI)?
UPI is a payment system enabled by NPCI that allows money transfer within bank as well as inter-bank accounts (Member Banks) by using a Smartphone on the basis of Virtual address, Account No. and IFSC, Aadhaar or Mobile Number.

Q2. What are the Key benefits of UPI?
1. It helps customers to perform banking transactions 24*7*365.
2. Customers can transact in multiple bank accounts through a single UPI App.
3. It is safe as customers only share their virtual address and provide no other sensitive information.

Q2. What are the Key benefits of UPI?
1. It helps customers to perform banking transactions 24*7*365.
2. Customers can transact in multiple bank accounts through a single UPI App.
3. It is safe as customers only share their virtual address and provide no other sensitive information.

Q3. What type Phone is required for UPI App?
Currently the App is supported Android handset with 5.0 & above versions.

Q4. Prerequisites
1. Should have Account (Any of Savings/Current/Overdraft) in any of the UPI enabled banks. The account should have mode of operation as Self/Either or Survivor / Any One of the Survivor, Karta of HUF,Minor Operated by Guardian, Self Operated Minor Account, Former or Survivor, Authorised Signatory of Proprietorship.
2. Mobile number should be registered for single Customer ID only in any of the UPI enabled banks.
3. Debit card linked with A/c to be operated through UPI App is necessary.

Q5. Steps to get started with UPI?
1. Download UPI App from Google Play Store. If you are using dual SIM phone, place the SIM that is registered with your bank in primary slot.
2. Open Application and select the SIM (in case of multi SIM) which is registered with your Bank & in the next step confirm that the number captured is correct.
3. Enter your name and create Virtual Payment Address (xyz@obc), Enter E-mail ID, Select Secret Question and provide an answer to it.
4. Select Bank from which you want to add account and click on next button.
5. Enter per day transaction limit (default is ₹100000/-).
6. Select Account and click on Register.
7. Next screen will prompt to create an Application PIN. Set six digits Application PIN & confirm it.
8. Give the Answer to the Secret Question (selected earlier. This is very important to set Application password in case forgotten or otherwise).

Q6. How to Set UPI PIN?
Before initiating transaction, set UPI PIN by following the below steps:
1. Select Set UPI PIN Option.
2. Select Account (for which UPI PIN has to be set), last 6 digit of Debit Card and Expiry Date of Debit Card.
3. After submitting the information, customer will receive an OTP.
4. Put OTP and enter 6 digits the UPI PIN and confirm it.

Q7. What is a Virtual Payment Address (VPA)?
UPI brings "Virtual Payment Address" (Which looks like 'xyz@obc'). It is unique and acts as a payment identifier between two parties for sending and collecting money without knowing the recipient's name, bank account number and IFSC code.

Q8. How can I generate a New VPA?

  • Login into UPI Application.
  • Click on VPA settings.
  • Select an account for new VPA.
  • Enter New VPA.
  • You can set new VPA as default
  • Click on Submit button and VPA will be created

Q9. What type of transaction customer can make through UPI?
Currently customer can perform transactions using.

  • 1. VPA (Virtual Payment Address)
  • 2. Account and IFSC Code
  • 3. Aadhaar
  • 4. Quick Response(QR Code)

Q10. How can I transfer money through VPA?
To transfer money through VPA

  • Select Pay Option and choose VPA
  • Enter the beneficiary VPA, name will be fetched
  • Enter Amount
  • Select Account for debit and click on Pay
  • Next screen will prompt to enter UPI PIN
  • Submit

Q11. Can we change Display name, Email ID, Security Question later.?
Yes, Customer can change display name, Email ID, Security Question using profile option.

Q12. What to do if balance enquiry and other function not working due to UPI PIN is not set.?
Set UPI PIN first using Set UPI PIN option, you need last 6 digits of your Debit card linked with Selected Account and expiry date.

Q13. How Accounts with other bank will be linked?
User needs to select Add Account then choose Select Bank option and accounts will be listed which is linked to the mobile number registered in UPI. The displayed Accounts may be linked with.

Q14. What happens if I forgot UPI PIN?
User can regenerate UPI PIN through Set UPI PIN/Reset UPI PIN option. Using debit card details.

Q15. What is the limit of fund transfer using UPI?
There is a limit of ₹100000/- per transaction within overall per day limit of ₹100000/- User may customize the limit of his choice within the above limit.

Q16. IIf my account is debited but the transaction does not go through?
UPI provides for real time reversals for technical declines and the amount would be transferred back to the payer account immediately. If not You can lodge Complaint under transaction history and select that transaction for which you want to raise dispute.

Q17. Where do I register a complaint with reference to the UPI transaction?
You can raise your grievance or check status of UPI transactions through the UPI App of the participating banks you are using.

Q18. Can I link more than one bank account to the same virtual address?
Yes, But you have to set any one of them as a default account and that account will receive money for this VPA.

Q19. Can I link more than one bank account to the same Application?
Yes, But your mobile no should be same in other bank and bank also should be listed in UPI enabled Banks.

Q20. Will the application PIN and UPI PIN get blocked after wrong attempt?
Yes, After 5 wrong attempt in App PIN and 3 in MPIN the account will get blocked.

Q21. How to unblock UPI PIN?

  • Select Set UPI PIN/Reset UPI PIN.
  • Select Account (for which UPI PIN has to be set), last 6 digit of Debit Card and Expiry Date of Debit Card.
  • After submitting the information, customer will receive an OTP.
  • Put OTP and enter 6 Digits the UPI PIN and confirm it.

Q22. How can I unblock Application PIN?

  • Click on Forget Password.
  • Enter registered email IDs.
  • Give the answer of displayed question (The security question was set at the time of registration and the answer given by you). In case customer forget his/her security answer,Click on forgot password answer after that Security Answer will be sent to your registered Mail ID.
  • Enter New application Pin then Click on Reset Password button.

Q23. How to change Application PIN?

  • Click on Profile
  • Click on Change Application PIN.
  • Enter old Application PIN.
  • Enter the new one and confirm it.
  • Click on Change Password.

Q24. How Can I transfer money using QR code?

  • User has to select Scan & Pay option from Main menu.
  • After Scanning QR code user will have to select VPA & account no to be Debited.
  • User will be automatically navigated to UPI PIN screen. After entering it click on Submit Button.

Q25. How can I generate QR code for receiving money from Other.?

  • Click on MY QR.
  • User will have to select VPA for which QR code will be generated.(Funds will be transferred directly to the default Account of selected VPA).
  • User may enter Amount and Description, both are optional and can be changed during Payment.
  • Click on Generate QR. QR code will be generated and User can share or Download it.

Q26. How can I transfer money through Aadhaar?

  • Click on Pay Option.
  • Select Aadhar from Payee Address Type
  • Enter Payee Aadhar No.
  • Customer can send funds to a selected bank, or by default the funds will be transfered to the bank in which the entered aadhaar no. is seeded most recently at NPCI Aadhaar Mapper.
  • Enter your UPI-PIN and then OK.

Q27. Can I mark VPA as Spam for collect request?
Yes, Customer can mark any collect request as a Spam from Inbox. After that customer will never receive Collect request from that VPA untill he/she does not unblock it from VPA Management.

Q27. How can I register a beneficiary?

  • Click on Manage Contact from main Menu.
  • click on Add Contact.
  • Select Contact Type(VPA,Bank Account,Aadhaar)
  • Enter the informations and click on Submit.
  • After successfully registration, Customer can select beneficiary from the Contact list.
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